Privacy Policy
Little Bear Workshop Effective Date: December 2024
This Privacy Policy explains how Little Bear Workshop ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or make a purchase from us.
Little Bear Workshop is operated by R&S Creative Holdings Pty Ltd ATF R&S Discretionary Trust, located on the Sunshine Coast, Queensland, Australia.
Information We Collect
Information You Provide
When you make a purchase or contact us, we may collect:
- Your name
- Email address
- Shipping address
- Phone number (if provided)
- Order details and purchase history
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our site
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our website and products
- Comply with legal obligations
We do not sell your personal information to third parties.
Payment Processing
We use Square to process payments. When you make a purchase, your payment information is collected and processed directly by Square. We do not store your credit card or payment details on our systems.
Square's collection and use of your personal information is governed by their Privacy Notice, available at: https://squareup.com/au/en/legal/general/privacy
By making a purchase through our store, you acknowledge that your payment information will be processed by Square in accordance with their privacy practices.
Third-Party Services
We may use third-party services to help operate our business, including:
- Square for payment processing and point of sale
- Australia Post or other carriers for shipping
- Cloudflare for website security and performance
These services may have access to your information only as necessary to perform their functions and are obligated to protect your information.
Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
Data Retention
We retain your personal information for as long as necessary to fulfill orders, provide customer service, and comply with legal obligations. Order records may be retained for up to 7 years for tax and legal purposes.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Little Bear Workshop Email: hello@littlebearworkshop.au Location: Sunshine Coast, Queensland, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Website: www.oaic.gov.au